There are three ways you can book a character:

1. Website booking form: Fill out our booking form here and we will contact you to confirm your booking.
2. Email: Kindly email us your event details (date, time, location, preferred character entertainer, party package, etc…) to info@thecharactercrew.com. Once we receive your email we will check the availability and email you our booking form
3. Phone: Give us a call at (+965) 98944106 to speak with one of our magical specialists to make your reservation.

Your reservation is not confirmed until payment is received in full.

Get in touch with us via email or phone to answer any last minute questions you may have and confirm your party details.

All we need is a closed space where our mascot entertainers can change into their costumes. It is preferable if the space has a mirror.

We hope you don’t need to cancel your event but we understand sometimes life gets in the way. By submitting your order, you agree to the following cancellation fees as listed below.  Should you decide to cancel your event, which may only be accepted via email or phone call, the following cancellation fees will apply:

• You may reschedule your reservation up to 48 hours before your scheduled event. at no additional cost, subject to availability.
• If cancelled up to 10 days prior to your event: Full refund
• If cancelled within 2 days of your event, cancellation fee of 50% of total order amount.

No. Due to the heat that builds up inside the costumes, our entertainers can’t perform longer than the agreed upon package.

Currently we service inside the below governorates: 

• Al Assimah / Kuwait city
• Hawalli
• Mubarak Al Kabeer
• Al-Ahmadi (Coming soon)
• Farwaniya (Coming soon)
• Jahra (Coming soon)